Reliance WiMax (Worldwide Interoperability for Microwave Access) connectivity in Bangalore Sucks, planning to launch this technology in Pune

“Unlike wireless fidelity (wi-fi), where radio waves can cover up to 30 meters, WiMax services are accessible for over 10 miles in theory. WiMax is offering better mobility to the users without being connected by a wire to a service operator. Indian wireless market, which is growing rapidly by 40%, is expected to react positively to the new technology,” said an industry expert.

The move that targets the three million wireless internet users in the country is expected to give first-mover advantage to the company.

Bharti Airtel, VSNL and BSNL have also tested the new technology and planning to roll out in the near future.
WiMax (Worldwide Interoperability for Microwave Access)
has been launched by Aircel Cellular in Chennai for business customers.

Reliance WiMax service in Bangalore has been extremely poor as reliance lacks the skill to resolve customer issues.

My friends in my office has reliance WiMax connection as Reliance is first targeting the co-operate customers first by giving discounts. There is no issue for the co-operate customers to collect bills and they have computers to use that and also a desperate need to have Internet on home.

I went to Reliance Web World and they told to me that they don’t have any information on WiMax and they will sell only Netconnect cards only. There is no information on Reliance Website of WiMax.

There are also reports that reliance is putting Microwave Antenna for the reception in consumer’s home. I really have doubts about that.

The customer care is really deaf and dump. The customer service is very poor. Whenever you contact them they will give you a Service request number, but no action will be taken as there are only few people(Third Party) who are taking care of WiMax connection. They are interested only in providing new connections and they are not interested in trouble shooting your problems.

As this is a new technology and also complex; Reliance lacks engineers to look into your issue. My friend called reliance customer care as he was not able to connect to the Internet and they changed the antenna direction. The issue was solved at that point but still cropped in.

The user should be given a good service and Government and TRAI should intervene if the service is not given properly.

The connection is quite erratic, at times it works quite smoothly but at times it just doesn't get a IP for hours together. Try calling up the helpdesk but as all most of us here have experienced they are crap.

People are waiting to get the connection from almost a month. After one month Reliance engineers will declare your area as non-feasible. And instead of returning the cheque they submit the cheque in Bank. No you have to fight to get my money back.

Now Reliance is targeting Pune IT people to rollout this service. My friends in Bangalore, mostly all of whom has WiMax are now opting to disconnect the plans as reliance is very fast in encashing your payment from your account but equally slow in giving returns to us. So if some one in Pune is wants to use WiMax, then better take it on own risk or read about Reliance Service on the Internet.

The technology may be good but its clearly visible that Reliance service is really poor and expensive.

If some company is not giving proper service, what can be done from us and from the TRAI and do you have any experience with Reliance Wimax

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