Tata Indicom SUCKS SO Avoid Tata Indicom

My friend working in my office was really frustrated today. He needs to check an important mail today from his home but was not able to do that since his internet connection was down. Internet not working was very normal for him since he uses Tata Indicom broadband but since today he felt that he had made a fool of himself by going for Tata Indicom customer.

So now when he calls customer care first of all the number is not reachable and if he makes 20-30 tries he will get a customer care representative that will just take a complaint or simply keep the phone down to make life easy on them.

Tata Indicom Business Strategy

Make new customers by marketing cheap products in a way customer is attracted towards them. Don’t care for the customer after that.

• Tata Indicom has a business model that just makes fool of public hoping to get a better service for a cheaper price. Yes, this is the mantra of Tata Indicom - duping the customers.
  First it launches a scheme that seems to be quite economical, cheap and sophisticated and makes you feel that you are genius that you actually went for that service. But actually after you are duped this company will not care about you.
  
  
• There is no after sales service. Atleast I know for Delhi, there are two customer care center that really sucks. The executives there, environment doen’t resemble that of a good company. To give you an idea, the AC was not working there in the Peak summer season. You guessed it right, it was Voltas – Tata one.
  
  
• If you have got prepaid connection, your money will be deducted even if you don’t make any calls. if due date is not passed , still sometimes while making calls, it won’t let you do that. Also I tried making a call to 197 for enquiring a changed number, I tried it four times, and nothing happened but my money for that calls were deducted for that free call!! Weird
  
  
• If you call their customer care center, the guy will cut your call. Man they are ALL outsourced, so there is no one to take care of you.
  
  
• The security is not refunded. I surrendered my phone at their office and was told that I will be getting security in 45 days. After 45 days I again went there and was told that the security can’t be processed because my connection is more than one year old. The guy told me there that this is the response of their backend staff and he can just take a complaint from me.
  I managed to get back them on track after I logged a complaint with pehredar@moneycontrol.com . This TV program was really helpful
  
  
• They will ask for whole month bill for a postpaid connection. Even if there services are down 29 days a month
  
  
• Tata Indicom executives asking for bribes to replace handsets and modems
  
  
• My neighbor on Delhi got a connection from authorized Tata distributor in Delhi (whose name still appears on the website). After two months an executive came to their home asking for 20,000 bucks. There were two phones registered on their same from the same dealer on the address proof which was given for their phone they were using. They don’t gave the money but sure there peace of mind and self respect was lost due to Tata Indicom.
  
  
• Even people working in TCS don’t use Tata phone!!
  
  
• I know that in Delhi when the Tata Indicom was launched the people moved from MTNL to Tata due to good marketing by Tata. Within a year people again moved to MTNL as Tata services are really horrible
  
  
• Now in 2007 Tata Teleservices are not doing fine in the market. It is now gain trying to come in business with new campaigns like “Connection not even dropping in the elevators” – but actually you won’t get connection even if you are not in elevator!!

 

 
Stay Away Tata

 

So moral of the story:

Don’t ever go for Tata even if you find offer, availability quite tempting if you don’t want to lose your money, Self respect, piece of mind and Let Tata Indicom give time to improve their services, till then...

TATA INDICOM SUCKS

 

 

 

 

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